What we do for you

Travel Guide Now (Go Travel Un Limited, a Hong Kong Limited Liability Company, and its subsidiaries, collectively referred to as Go Travel) operate a number of web sites allowing you to search for airline tickets, hotel rooms and car rentals such as: www.TravelGuideNow.com (English).

Every time you submit a search request, we contact a number of our partners – including, but not limited to, service providers, airlines, hotels, travel agencies [collectively referred to as Our Partners] – to provide us with a list of available options; then we sort out the results and present them to you. You can search, filter and browse the results until you find a suitable option and click on the corresponding record. At that time you are redirected to Our Partner and all your further interactions take place with them, not Travel Guide Now.

We constantly update the web site, the way the information is presented and add/remove Partners appearing in the search results. We do it at our own discretion.

We offer the service on a personal non-commercial basis. Commercial use of the service is allowed when you sign up for our Affiliate Program.

What we don’t do for you

    • We don’t sell tickets / bookings / etc. Our web site allows you to search for best deal travel and entertainment services, but you pay directly to Our Partners on their web sites. Hence, if you have travel questions, suggestions or service inquiries, please forward them directly to Our Partner. All mentions of Our Partners, including their trademarks and logos, are made for information purposes only.

We provide the comparison tool and the information we collect from Our Partners. All decisions are yours.

  • We don’t recommend one Partner over another Partner. Same reason as above.

 

What we don’t want you to do

  • If you’re under 13 – using the web site without your parent’s or guardian’s supervision.
  • Running automated search queries on our web site. This may affect the operation of our web site and make other users unhappy. This also includes spam and requests aimed at or likely to impair the performance and operation of the web site.
  • Using our trademarks, design elements, logos, content, articles, and other Intellectual Property. Our Intellectual Property is ours and we don’t grant you a license to use it for any purpose. An exception is made for journalists and bloggers – they are allowed to use the trade names and logos to identify Go Travel in their articles.
  • Misrepresent the nature of your relationship with Travel Guide Now. You are not allowed to pretend to act on behalf of Travel Guide Now in any capacity unless we explicitly authorize you to do so as our Affiliate Partner.

If you think we’ve done something wrong

  • Intellectual Property Infringement. If you think we’ve infringed on your Intellectual Property, please send us a detailed explanation to legal@aviasales.ru, and we’ll review it within the reasonable time frame.
  • Arbitration. You expressly give up your right to go the court (individually or as part of a class action) and agree that all matters will be settled by binding arbitration of a Hong Kong International Arbitration Centre.

Disclaimers

  • The travel search service is provided to you “as is” without any warranties, including fitness for purpose. It provides generic information that doesn’t take your specific requirements into consideration. All the ticket/booking information we display comes from our partners and we don’t validate it for accuracy, availability, applicability, compatibility with your needs or citizenship / visa status, etc.
  • We are not responsible for the validity of information outside of our control related to exchange rates, weather, time zones and time difference, travel time, etc. The information published in city guides may not be accurate and you use it at your own risk.
  • We disclaim any responsibility for any actions performed by you based on the information presented or implied on our web site.
  • Because we don’t sell anything (see above), we can’t guarantee the availability of tickets or bookings, or that the price given to us my Our Partners will be the same price you will pay.
  • We don’t guarantee that the price that will be displayed to you will contain ALL the charges and fees, including, but not limited to: airport charge, fuel surcharge, departure tax, checked baggage fee, credit card processing fee, etc.
  • We don’t guarantee your satisfaction with your flight or booking because the provisioning of service is beyond our control.
  • Theoretically, our web site may go down or become unresponsive for a short period of time. In the unlikely event of this happening, we are not responsible for any inconvenience you incur.
  • We may change these terms of usage at any time without advance notice.

Limitation of Liability

  • Because we don’t charge you for travel, to the maximum extent permitted by the law of your country, we disclaim any liability for any damages arising from your use of Travel Guide Now’s web site or from any aspect of your dealing with Our Partners.

Indemnification

  • You agree to indemnify Travel Guide Now and its stakeholders against any claims, damages, losses, etc. brought by 3rd parties as a result of your misuse of the web sites, Travel Guide Now’s or Our Partners’ Intellectual Property.

Miscellaneous

  • Your use of our web sites services is governed by the laws of Hong Kong for travel.
  • Any voidable provisions in these Terms of Use don’t render the entire Terms void.
How to Return or Change Tickets
If you would like to change or return your tickets please contact the travel agency you booked your flight with. Below you will find the list of agencies we are currently working with.

Expedia

Expedia

  • VISA
  • MasterCard
  • American Express

Phone: 1-877-787-3125

Website: expedia.com

Airtickets

Airtickets

  • VISA
  • MasterCard

Phone: 44 (203) 432 8090

Website: airtickets.com

Tripair

Tripair

  • VISA
  • MasterCard
  • American Express

Phone: 49 32221090642

Website: tripair.de

OneTravel

OneTravel

  • VISA
  • MasterCard

Phone: 1-866-883-0908

Website: onetravel.com

Vayama

Vayama

  • VISA
  • MasterCard

Phone: 1.650.265.1856

Website: vayama.com

Tripsta

Tripsta

 

  • VISA
  • MasterCard

Phone: 353 (1) 554 7236

Website: tripsta.ie

Airtickets24

Airtickets24

 

  • VISA
  • MasterCard

Phone: 44-844-7747881

Website: airtickets24.com

Bravofly

Bravofly

 

  • VISA
  • MasterCard
  • American Express

Phone: 39 0423 402040

Website: bravofly.com

Budgetair.com

Budgetair.com

 

  • VISA
  • MasterCard

Phone: 1-650-669-8047

Website: budgetair.com

Flugladen

Flugladen

 

  • VISA
  • MasterCard

Phone: 030-22409372

Website: flugladen.de

Budgetair.co.uk

Budgetair.co.uk

 

  • VISA
  • MasterCard

Phone: 08432244906 (£0.10/min)

Website: budgetair.co.uk

BYOjet

BYOjet

 

  • VISA
  • MasterCard

Phone: 1300296538

Website: byojet.com.au

cheapOair UK

cheapOair UK

 

  • VISA
  • MasterCard
  • American Express

Phone: 0203 514 8100

Website: cheapoair.co.uk

Ebookers

Ebookers

 

  • VISA
  • MasterCard
  • American Express

Phone:

Website: ebookers.com

Skidoo

Skidoo

 

  • VISA
  • MasterCard

Phone: 1300-754-336

Website: skiddoo.com.au

Canadian360

Canadian360

 

  • VISA
  • MasterCard

Phone: 1-855-787-1212

Website: canadian360.com

Flighbase

Flighbase

 

  • VISA
  • MasterCard

Phone: 1-866-790-2577

Website: flightbase.com

Fluege.de

Fluege.de

 

  • VISA
  • MasterCard

Phone: See website FAQ

Website: fluege.de

Flug24.de

Flug24.de

 

  • VISA
  • MasterCard

Phone: See website FAQ

Website: flug24.de

Opodo

Opodo

 

  • VISA
  • MasterCard

Phone: +44 (0) 121 281 3360

Website: opodo.co.uk

SkyTours

SkyTours

 

  • VISA
  • MasterCard

Phone: 4085000755

Website: sky-tours.com

Tiket.com

Tiket.com

 

  • VISA
  • MasterCard

Phone: +62 21 8378 2020

Website: tiket.com

Wegolo

Wegolo

 

  • VISA
  • MasterCard

Phone: Web only

Website: wegolo.com

Wotif

Wotif

 

  • VISA
  • MasterCard

Phone: 1300 88 7979 (AU)

Website: wotif.com

Zuji

Zuji

 

  • VISA
  • MasterCard

Phone: 1300 995 160 (AU)

Website: zuji.com.au

tiket2

tiket2

 

  • VISA
  • MasterCard

Phone: +62 81 22444 0000

Website:tiket2.com

Hotel Partners

  • HOTELLOOK
  • Agoda
  • ZENHOTELS